Refund policy

Return and refund policy

We want you to be satisfied with your Donya Faye purchase. If an item arrives damaged, defective, materially different from what you ordered, or if you receive the wrong item, contact us as soon as possible after delivery. Include your order number and clear photos of the item and packaging if applicable. Because some Donya Faye products are printed, personalized, made to order, or sourced specifically after an order is placed, return eligibility may vary by product. Personalized, custom-made, made-to-order, or final sale items may not be eligible for return due to buyer's remorse unless required by law. For approved returns, items should generally be unused, unworn, and in original condition. Please don't return items directly to a manufacturer or fulfillment center unless we give you specific instructions. Refunds go back to the original payment method. Your bank or card provider may take additional time to post the refund. Original shipping charges are generally non-refundable, unless the return is due to an incorrect, damaged, or defective item or another error that we accept responsibility for. If you request cancellation before fulfillment begins, we'll try to cancel the order. But once it's in production or fulfillment, cancellation may not be possible. Nothing in this policy limits any consumer rights provided by applicable law.