Shipping policy

Shipping Policy

Last updated: September 20, 2026

Donya Faye currently ships orders within the United States.

Some products are made to order, printed on demand, or fulfilled by third party suppliers. Because of this, processing and delivery times can vary by product.

Processing Times

Most orders are prepared for shipment within approximately 2 to 7 business days.

Some products may require additional processing time depending on availability, customization, production requirements, or the fulfillment partner handling the order.

Business days do not include weekends or major holidays.

Shipping Times

Delivery estimates shown at checkout are estimates only.

Actual delivery times may vary based on:

Carrier delays

Weather

Holidays

Destination

Product availability

Fulfillment partner processing

Unexpected supply or transportation disruptions

Once an order has been shipped, delivery timing is primarily controlled by the shipping carrier.

Multiple Shipments

Products in the same order may be fulfilled by different suppliers or fulfillment partners.

As a result, your order may arrive in more than one package and packages may arrive on different days.

You will receive tracking information for each shipment when available.

Tracking Information

When tracking is available, tracking details will normally be sent by email after the order ships.

Please allow some time for tracking information to become active after a shipping label is created.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your address carefully before submitting your order.

If you notice an address error, contact us as soon as possible. We will attempt to correct the address before fulfillment begins, but we cannot guarantee changes once an order has entered production or shipment.

Additional shipping costs caused by an incorrect or incomplete address may be the customer's responsibility.

Lost or Delayed Packages

If your tracking information has not updated for an extended period or your package appears to be lost, please contact us.

We will work with the carrier or fulfillment provider to investigate the shipment.

A delayed tracking update does not necessarily mean that the package has been lost.

Damaged Packages

If your order arrives damaged, defective, or incorrect, contact us as soon as possible after delivery.

Please include:

Your order number

A description of the problem

Clear photos of the product and packaging when applicable

We will review the issue and determine the appropriate replacement, refund, or other resolution.

Delivery Estimates and Delays

We make reasonable efforts to provide accurate shipping estimates, but unexpected delays can occur.

If we become aware that an order cannot be shipped within the time originally stated or reasonably expected, we may contact you with updated information and available options.

International Shipping

Donya Faye is currently configured for United States shipping only.

International shipping may be added in the future.

Contact Us

For shipping questions or order assistance, contact:

Donya Faye
Email: fayedonyart@gmail.com